#Bomgar jump client ports how to
#Bomgar jump client ports software
#Bomgar jump client ports Pc
#Bomgar jump client ports windows

To modify this page, VARs have to connect to the appliance site in the appliance. NEXT: Solving problems as they happenThe Bomgar default public site is fully customizable.

#Bomgar jump client ports how to

This feature is crucial whenever end users make a request through the phone, since reps only need to read the directions on how to download the remote session client. First step: the reps check the URL that end users need to travel to in order to make a request.

#Bomgar jump client ports software

The software walks the reps through every step of the way using simple wizards and dialog boxes even a newbie can follow these directions. Upon starting the Representative Client, tech support reps have to check the appliance's queue to pick up requests. Step 3: Managing end-user requests and the engineers who respond to them Through the remote client, tech support reps can connect to end users directly, as long as the request is first processed by the appliance. In the My Account tab, administrators can see a link to download the Bomgar Representative Client software that is needed by tech support reps to connect to the management interface.īomgar's appliance architecture allows tech support reps to work from anywhere, even when connected through low bandwidth sites. One of the key features in the policy is the ability to let Bomgar link up with end users directly. The Bomgar Box also includes policy features that allow administrators to manage a large technical support staff. Obviously, the new support reps should not be able to have complete remote control of end-user systems. This is an extremely useful feature for controlling trainees as they begin to work with end users. Bomgar provides granular access to what reps can modify inside end-user PCs. In addition, administrators can activate various access settings for each tech support rep. The AD link feature is useful for VARs that have a team of 10 or more reps.

Since these are accounts created for the tech support representatives, most solution providers will not need to use this feature.

#Bomgar jump client ports windows

The Bomgar Box also can connect to Active Directory, allowing administrators to link up Microsoft Windows user names and passwords with the appliance. In the User Accounts tab, administrators can start by adding user names and passwords manually. Engineers recommend using signed certificates, even if the certificate is generated by the appliance.Īdding tech support accounts is next. The Bomgar box can generate is own SSL certificates with a single click or receive certificates from third-party authorities such as VeriSign and GeoTrust. NEXT: Adding customization Step 2: Customizing the interface and settings The box also provides static IP routing, which is useful when establishing connections between two disparate networks. NAT routing might be required as well.Įngineers installed inside a cable router/firewall and changed all network settings to the usual static Class C IP range provided by the router, along with the appropriate port-forwarding turned on. Installing the appliance in the firewall most likely will require port-forwarding settings changed at the router or firewall. The default Web ports 80 and 443 will suffice in most implementations. Bomgar provides IP, DNS and custom port settings for HTTP and HTTPS that can be used to bypass firewall settings.

#Bomgar jump client ports Pc

To connect quickly to the appliance, change the IP address of a PC or notebook to 169.154.1.2 with a subnet of 255.255.0.0.Īfter connecting, the first step in setting up the appliance is to change default network configurations.

The Bomgar appliance has an administrative URL with the starting address.